FAQs
About Orders
Q: How can I place an order?
A: Choose your product, select the size or colour if available, add it to your cart, and proceed to checkout.
Q: Can I cancel my order?
A: If your order has not been processed yet, please contact us as soon as possible
Q: What should I do if there is a problem with my order?
A: Please contact our customer support through contact us page and include your order number.
Shipping & Delivery
Q: Do you ship outside Egypt?
A: No, we currently deliver within Egypt only.
Q: How long does delivery take?
A: Cairo & Giza: 1–3 business days. Other governorates: 2–5 business days.
Q: Can I track my order?
A: Yes, once your order is shipped, you'll receive a WhatsApp message with your tracking details.
Q: My order is delayed. What should I do?
A: Please contact us through Contact Us if your order is delayed beyond the estimated delivery time.
Returns & Exchanges
Q: Can I return my order?
A: Yes, eligible items can be returned within 14 days if they are unused and in their original packaging.
Q: Who pays the return shipping cost?
A: Return shipping is the customer's responsibility unless the item is defective or sent incorrectly.
Q: How long does it take to receive my refund?
A: Approved refunds are processed within 5–10 business days after we receive the returned item.
Products
Q: Are your products original?
A: Yes, all products available at choice are 100% original.
Q: How do I choose the correct size?
A: Please refer to the product size guide available on the product page before placing your order.
Payments
Q: What payment methods do you accept?
A: We accept Cash on Delivery, Visa, MasterCard, Paymob, InstaPay, and Vodafone Cash.
Q: Is Cash on Delivery available?
A: Yes, Cash on Delivery is available for eligible orders within Egypt.
General
Q: Do I need an account to place an order?
A: No, you can complete your order without creating an account if guest checkout is available.