Denesa Low-Top Sneakers white

Shipping & Delivery

• We currently ship within Egypt only.
• Orders are processed within 1–3 business days.
• During peak periods, processing and delivery may take a little longer. If your order is significantly delayed, we will contact you via WhatsApp or phone.
• Shipping fees are calculated based on the delivery destination.
• Estimated delivery time:
  • Cairo & Giza: 1–3 business days (12:00 PM – 8:00 PM).
  • Other governorates: 2–5 business days.
• You will receive a WhatsApp shipment confirmation with your tracking number once your order has been dispatched.
  

Returns & Exchanges

• Most items can be returned within 14 days of delivery for a full refund.
• Returned items must be unused and in their original packaging.
• Return shipping costs are the customer's responsibility unless the item is defective or an error was made with the order.
• Custom-made or personalised products may not be eligible for return.
• Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received.
• Processing times may vary depending on your bank or payment provider.